{"id":12476,"date":"2022-12-04T23:31:20","date_gmt":"2022-12-04T22:31:20","guid":{"rendered":"https:\/\/devapo.io\/?page_id=12476"},"modified":"2023-02-21T16:24:52","modified_gmt":"2023-02-21T15:24:52","slug":"claims-settlement-process","status":"publish","type":"page","link":"https:\/\/devapo.io\/nl\/casestudies\/claims-settlement-process\/","title":{"rendered":"Casestudie over het proces van claimafhandeling"},"content":{"rendered":"\n<div class=\"wp-block-nk-awb nk-awb  alignfull service-section polygontop pb-0\"><div class=\"nk-awb-wrap\" data-awb-type=\"color\"><div class=\"nk-awb-overlay is-layout-constrained wp-block-nk-awb-is-layout-constrained\" style=\"background-color: #f7f7f7;\"><\/div><\/div>\n<div class=\"wp-block-columns container mb-0 px-0 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"57\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/09\/Group-406.svg\" alt=\"\" class=\"wp-image-9637\"\/><\/figure>\n<\/div>\n\n\n<h1 class=\"has-text-align-center fw600 font-24 container-900 mx-auto my-4 has-text-color wp-block-heading\" style=\"color:#393e41;font-size:34px\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#10c998\" class=\"has-inline-color px-0\">Casestudie<\/mark> over het proces van claimafhandeling<\/h1>\n\n\n\n<h2 class=\"has-text-align-center fw400 font-16 mx-auto container-900 mb-5 wp-block-heading\" style=\"font-size:24px\">Verzekeringsbranche<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull px-0 py-0 navisection\"><div class=\"nk-awb-wrap\" data-awb-type=\"color\"><div class=\"nk-awb-overlay is-layout-constrained wp-block-nk-awb-is-layout-constrained\" style=\"background-color: rgba(247, 247, 247, 0.97);\"><\/div><\/div>\n<ul id=\"devapo-custom-nav\" class=\"devapo-custom-nav wp-block-list\">\n<li><a href=\"#overview\">Overzicht<\/a><\/li>\n\n\n\n<li><a href=\"#business-needs\">Uitdaging<\/a><\/li>\n\n\n\n<li><a href=\"#process\">Proces<\/a><\/li>\n\n\n\n<li><a href=\"#result\">Resultaat<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull erp-overview mb-0 pb-0 nav-section is-layout-constrained wp-block-nk-awb-is-layout-constrained\" id=\"overview\">\n<div class=\"wp-block-nk-awb nk-awb container-800 mx-auto mb-0 pb-0 mt-5 px-0 is-layout-constrained wp-block-nk-awb-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-top justify-content-between flex-column-reverse flex-md-row mb-0 pb-0 px-0 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column justify-content-center justify-content-md-start is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h2 class=\"has-text-align-left fw600 mb-3 d-none d-sm-flex wp-block-heading\" style=\"font-size:24px\">Overzicht<\/h2>\n\n\n\n<p class=\"fw400 pb-5 pb-sm-2 pb-md-5 has-text-color wp-block-paragraph\" style=\"color:#393e41;font-size:16px\">Onze klant is \u00e9\u00e9n van de toonaangevende verzekeringsmaatschappijen in Polen die zich onder andere bezighoudt met de afhandeling van verzekeringsclaims op het gebied van verkeersongevallen.<br><br>Om een klantvriendelijk claimsysteem te bieden en de klantenservice te verbeteren, wenste het bedrijf een <strong>BPM Engine<\/strong> in haar infrastructuur te implementeren. Oude processen vereisten veel handmatige handelingen van gebruikers en de verwerking van claims nam teveel tijd in beslag.<br><br>Bekijk hoe we erin slaagden medewerkers van bepaalde taken te ontlasten en verdergaande automatisering te verwezenlijken.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<h2 class=\"has-text-align-center fw600 mb-4 polygon-heading d-flex d-sm-none wp-block-heading\" style=\"font-size:24px\">Overzicht<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized mb-0\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/12\/Insurance-pana-1.svg\" alt=\"\" class=\"wp-image-12493\" width=\"370\" height=\"370\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull mb-0 pb-0 nav-section\" id=\"business-needs\"><div class=\"nk-awb-wrap\" data-awb-type=\"color\"><div class=\"nk-awb-overlay is-layout-constrained wp-block-nk-awb-is-layout-constrained\" style=\"background-color: #e8eef4;\"><\/div><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column container-800 mx-auto case-studie-bn-polygon1 is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"has-text-align-left fw600 mb-0 mobile-align-center margin-bottom-16 pt-2 justify-content-lg-start polygon-heading-mobile pt-5 pb-4 wp-block-heading\" style=\"font-size:24px\">De uitdaging<\/h4>\n\n\n\n<p class=\"fw400 mb-0 margin-bottom-16 pt-2 pb-5 has-text-color wp-block-paragraph\" style=\"color:#393e41;font-size:16px\">Niet alleen leverden de processen van verzekeringsclaims geen winst op voor het bedrijf van onze klant, maar ze verbruikten ook nog eens het grootste deel van haar middelen. <strong>Hoe langer het claimproces duurde, hoe meer het ging kosten<\/strong>. Daarnaast nam het tijd in beslag van het personeel die in plaats daarvan aan <strong>winstverhogende doeleinden had kunnen worden besteed.<\/strong> <\/p>\n\n\n\n<p class=\"fw400 mb-0 margin-bottom-16 pt-2 pb-5 has-text-color wp-block-paragraph\" style=\"color:#393e41;font-size:16px\">Verzekeringsmakelaars merkten op dat de klanttevredenheid afnam als gevolg van de uitgebreide procedures. De uitdaging was om de processen te automatiseren en te stabiliseren om zo bij te dragen aan de stroomlijning <strong>van het proces van verzekeringsclaim<\/strong>s.<\/p>\n\n\n\n<h4 class=\"has-text-align-left fw600 mb-0 mobile-align-center margin-bottom-16 pt-2 justify-content-lg-start polygon-heading-mobile pb-4 wp-block-heading\" style=\"font-size:24px\">De bedrijfsbehoeften<\/h4>\n\n\n\n<p class=\"fw400 mb-0 margin-bottom-16 pt-2 pb-5 has-text-color wp-block-paragraph\" style=\"color:#393e41;font-size:16px\">Om concurrerend te kunnen blijven en de titel van meest geavanceerde verzekeringsdienstverlener op de markt te behouden moest het bedrijf haar <strong>reactietijd op gemelde verzekeringsclaims verkorten<\/strong>. Om de uitdaging te overwinnen die onze klant bij ons had neergelegd kwamen we overeen dat we de bedrijfsprocessen moesten optimaliseren, onder meer door:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>het niveau van selfservice te verhogen,<\/li>\n\n\n\n<li>het antwoordproces in real time te controleren,<\/li>\n\n\n\n<li>de afhandelingstijd van claims terug te brengen,<\/li>\n\n\n\n<li>te leiden naar een hoog percentage van volledig automatisch afgehandelde claims.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull nav-section case-migration-poligon is-layout-constrained wp-block-nk-awb-is-layout-constrained\" id=\"process\">\n<h5 class=\"has-text-align-center fw600 container-800 mx-auto my-4 wp-block-heading\" style=\"font-size:32px\">Onze projectaanpak<\/h5>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer d-none d-sm-block\"><\/div>\n\n\n\n<div class=\"wp-block-columns container-800 mx-auto my-4 wp-block-nk-awb no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<div class=\"wp-block-columns no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:13%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/11\/shared-vision-1.svg\" alt=\"\" class=\"wp-image-12223\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:87%\">\n<p class=\"fw600 font-20 mb-2 wp-block-paragraph\" style=\"font-size:24px\">Workshop en analyse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We startten het project met een workshop. De verkregen informatie stelde ons niet alleen in staat om het probleem en de behoefte te begrijpen, maar ook om een realistische voorstelling te maken van hetgeen ons in de volgende fase te wachten zou staan. Het bedrijf van onze klant telt <strong>miljoenen verzekeringspolissen en er worden jaarlijks tienduizenden claims afgehandeld die betrekking hebben op verkeersongevallen.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Om de beste oplossing te ontwikkelen voor het verwerken van zo&#8217;n grote hoeveelheid werkzaamheden, stelden we<strong> samen een PoC op voor veelzijdige procesautomatisering.<\/strong> We hebben de zakelijke eisen en verwachtingen van onze klant afgezet tegen onze technische kennis en ervaring die we bij vergelijkbare projecten hebben opgedaan.\u00a0<br><br>Op basis daarvan konden we bepalen welke projectaannames haalbaar waren, welke elementen we het beste als eerst konden implementeren, welke technologiestack we moesten gebruiken om aan de geldende normen te voldoen en welke werkmethode het meest geschikt was.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column container-800 mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns container-800 mx-auto mb-4 wp-block-nk-awb no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<div class=\"wp-block-columns no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:13%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/11\/coding-1.svg\" alt=\"\" class=\"wp-image-12227\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:87%\">\n<p class=\"fw600 font-20 mb-2 wp-block-paragraph\" style=\"font-size:24px\">Ontwikkelen<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We begonnen aan het project door het <strong>in<\/strong> <strong>afzonderlijke, kleinere stappen op te delen.<\/strong> Zo konden we ons blijven concentreren op specifieke functies en als gevolg daarvan konden we processen sneller afronden.<br><br>E\u00e9n van de eerste processen die werd geautomatiseerd was de<strong> real time operationele ondersteuning<\/strong> na het indienen van een claim. Voorheen werd bijna het hele proces uitgevoerd door schadebegeleiders. Nu stuurt het systeem automatisch specifieke berichten, controleert het of documenten aangeleverd zijn en om welke documenten het gaat, en stuurt een verzoek aan de klant om documenten aan te vullen. Ook werden het toezicht op en de rapportage over de status van de procedures geautomatiseerd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IIn latere stadia hebben we andere processen naar de tool overgebracht en <strong>repetitieve taken geautomatiseerd<\/strong>, zoals het vergelijken van gegevens van gemelde claims met gegevens uit verzekeringspolissen, waardoor veel tijd werd bespaard op de totale verwerking. Op basis van strikte richtlijnen hebben we zelfs de <strong>betaling van claims onder <\/strong>bepaalde voorwaarden kunnen automatiseren.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns container-800 mx-auto my-4 wp-block-nk-awb no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<div class=\"wp-block-columns no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:13%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"58\" height=\"58\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/11\/idea-1.svg\" alt=\"\" class=\"wp-image-12306\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:87%\">\n<p class=\"fw600 font-20 mb-2 wp-block-paragraph\" style=\"font-size:24px\">Technische oplossing &#8211; waarom Camunda?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We implementeerden de <strong>Camunda decision<\/strong> engine die integratie mogelijk maakt met de tools die al door het bedrijf worden gebruikt. Camunda maakt het bovendien mogelijk om in real time wijzigingen in het proces aan te brengen, zonder dat de bedrijfsvoering hoeft te worden stopgezet. Alles vindt plaats op twee fronten. Het gebruik van automatiserings- en optimaliseringsfuncties stelt ons ook in staat om zaken effectief en sneller op te lossen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column container-800 mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull px-0 mx-0\"><div class=\"nk-awb-wrap\" data-awb-type=\"color\"><div class=\"nk-awb-overlay is-layout-constrained wp-block-nk-awb-is-layout-constrained\" style=\"background-color: rgba(217, 227, 236, 0.6);\"><\/div><\/div>\n<div class=\"wp-block-nk-awb nk-awb container px-0 py-5 is-layout-constrained wp-block-nk-awb-is-layout-constrained\">\n<h2 class=\"has-text-align-center fw600 font-24 pb-4 pb-md-0 has-text-color wp-block-heading\" style=\"color:#333333;font-size:24px\">Bespreek met ons hoe we jouw<mark style=\"background-color:rgba(0, 0, 0, 0);color:#10c998\" class=\"has-inline-color\"> toekomst kunnen vormgeven<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button justify-content-center buttons-green w-100 d-flex justify-content-sm-center mb-5 mt-4 mt-sm-5 mb-sm-3\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Contacteer ons <span>\u2192<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull nav-section erp-result is-layout-constrained wp-block-nk-awb-is-layout-constrained\" id=\"result\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer d-none d-md-flex\"><\/div>\n\n\n\n<h4 class=\"has-text-align-center fw600 polygon-heading-mobile font-24 mb-5 has-text-color wp-block-heading\" style=\"color:#393e41;font-size:32px\">Het resultaat<\/h4>\n\n\n\n<div class=\"wp-block-columns container-1000 mx-auto px-3 pt-4 gap-25 mb-3 mb-lg-5 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"fw400 has-text-color wp-block-paragraph\" style=\"color:#393e41;font-size:16px\">De implementatie van geautomatiseerde processen, in de vorm van bijvoorbeeld e-mailreacties na de melding van een claim, heeft <strong>de benodigde tijd voor informatieverstrekking teruggebracht van enkele dagen tot een gemiddelde van enkele seconden.<\/strong><br><br>De ontwikkeling van de selfservice maakt het mogelijk een claim altijd en <strong>overal online te melden.<\/strong><br><br>Met de mogelijkheid om taken in real time te kunnen <strong>volgen nam de agility <\/strong>en het reactievermogen op de behoeften van de klant toe. Ook zijn de struikelblokken in het schadebeheer afgenomen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer d-none d-sm-block\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer d-block d-sm-none\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull px-0 mx-0\"><div class=\"nk-awb-wrap\" data-awb-type=\"color\"><div class=\"nk-awb-overlay is-layout-constrained wp-block-nk-awb-is-layout-constrained\" style=\"background-color: rgba(217, 227, 236, 0.6);\"><\/div><\/div>\n<div class=\"wp-block-nk-awb nk-awb container px-0 is-layout-constrained wp-block-nk-awb-is-layout-constrained\">\n<h4 class=\"has-text-align-center fw600 py-4 container-900 mx-auto font-24 wp-block-heading\" style=\"font-size:34px\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#10c998\" class=\"has-inline-color\">Start een projecta <\/mark><\/h4>\n\n\n\n<p class=\"has-text-align-center fw400 has-medium-font-size wp-block-paragraph\">Niet iedereen let op details. Wij wel.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button justify-content-center buttons-green w-100 d-flex justify-content-sm-center mb-5 mt-4 mt-sm-5 mb-sm-3\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Contacteer ons <span>\u2192<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull container-1440 mx-auto is-layout-constrained wp-block-nk-awb-is-layout-constrained\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center fw-600 polygon-heading mt-5 mb-4 has-text-color wp-block-heading\" style=\"color:#393e41;font-size:24px\">Andere Casestudies<\/h2>\n\n\n<div class=\"owl-carousel3\">\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study1 is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/devapo.io\/nl\/casestudies\/smarterp\/\"><img loading=\"lazy\" decoding=\"async\" width=\"427\" height=\"199\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/SmartERP-case-study-cover.png\" alt=\"\" class=\"wp-image-5691\" srcset=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/SmartERP-case-study-cover.png 427w, https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/SmartERP-case-study-cover-300x140.png 300w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/a><\/figure>\n\n\n\n<h6 class=\"has-text-align-center fw700 has-medium-font-size wp-block-heading\">SmartERP<\/h6>\n\n\n\n<p class=\"has-text-align-center fw400 wp-block-paragraph\" style=\"font-size:16px\">Backoffice tool voor procesmanagement<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study1 is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/devapo.io\/nl\/case-studies\/case-studies-azebaijans-national-bank\/\"><img loading=\"lazy\" decoding=\"async\" width=\"428\" height=\"199\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/Azerbaijan-largest-bank-case-study-cover.png\" alt=\"\" class=\"wp-image-5696\" srcset=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/Azerbaijan-largest-bank-case-study-cover.png 428w, https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/Azerbaijan-largest-bank-case-study-cover-300x139.png 300w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \/><\/a><\/figure>\n\n\n\n<h6 class=\"has-text-align-center fw700 has-medium-font-size wp-block-heading\">Nationale Bank van Azerbeidzjan<\/h6>\n\n\n\n<p class=\"has-text-align-center fw400 wp-block-paragraph\" style=\"font-size:16px\">Digitale producttransformatie<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study1 is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/devapo.io\/nl\/case-studies\/telecommunications-operator-case-study\/\"><img loading=\"lazy\" decoding=\"async\" width=\"428\" height=\"200\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/Communication-and-Management-case-study-cover-1.png\" alt=\"\" class=\"wp-image-5693\" srcset=\"https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/Communication-and-Management-case-study-cover-1.png 428w, https:\/\/devapo.io\/wp-content\/uploads\/2022\/06\/Communication-and-Management-case-study-cover-1-300x140.png 300w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \/><\/a><\/figure>\n\n\n\n<h6 class=\"has-text-align-center fw700 has-medium-font-size wp-block-heading\">Telecombedrijf<\/h6>\n\n\n\n<p class=\"has-text-align-center fw400 wp-block-paragraph\" style=\"font-size:16px\">Integratie van een platform<\/p>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer d-block d-sm-none\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-nk-awb nk-awb  alignfull position-relative footer-form-image footer-form-polygon\"><div class=\"nk-awb-wrap\" data-awb-type=\"color\"><div class=\"nk-awb-overlay is-layout-constrained wp-block-nk-awb-is-layout-constrained\" style=\"background-color: #393e41;\"><\/div><\/div>\n<div class=\"wp-block-nk-awb nk-awb container-700 mx-auto px-0 px-sm-4 is-layout-constrained wp-block-nk-awb-is-layout-constrained\">\n<div class=\"wp-block-columns position-relative mobile-none is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center fw600 polygon-heading has-text-color\" id=\"let-s-start-an-it-project-together\" style=\"color:#f2f2f2;font-size:24px\">Laten we samen een IT-project starten<\/h2>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-normal-font-size wp-block-paragraph\">We begrijpen dat een project altijd begint met het eerste contact.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-normal-font-size wp-block-paragraph\">Laat een bericht achter of neem rechtstreeks contact met ons op via <a href=\"mailto:contact@devapo.io\" data-type=\"mailto\" data-id=\"mailto:contact@devapo.io\">contact@devapo.io<\/a>&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\" id=\"form\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3072-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3072\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/pages\/12476#wpcf7-f3072-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3072\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3072-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label class=\"your-name-label your-name\"><span class=\"text-form\">Naam & Achternaam<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required your-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label class=\"your-email-label your-email\"><span class=\"text-form\">E-mail<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email your-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n<\/p>\n<p><label class=\"your-message-label your-messsage\"><span class=\"text-form\">Bericht (optioneel)<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea your-message\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-825\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-825\" value=\"1\" class=\"zgoda\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Ik ga akkoord met de verwerking van mijn persoonlijke gegevens verstrekt in het bovenstaande formulier door Devapo voor marketingdoeleinden. Ik weet dat ik mijn toestemming op ieder moment kan intrekken.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p id=\"submiter\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner form-submit\" type=\"submit\" value=\"Indienen\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"185\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column mt-5 mt-md-0 is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"292\" src=\"https:\/\/devapo.io\/wp-content\/uploads\/2023\/05\/adam-liberadzki-1.png\" alt=\"\" class=\"wp-image-15802\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-left fw600 pl-10 has-white-color has-text-color d-flex align-items-center\" style=\"font-size:16px\">Adam Liberadzki <a class=\"footer-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/aliberadzki\/\"><img decoding=\"async\" src=\"https:\/\/devapo.io\/wp-content\/themes\/ars-creo_devapo\/img\/linkedin.svg\"><\/a><\/p>\n\n\n\n<p class=\"has-text-align-left fw400 pl-10 has-white-color has-text-color wp-block-paragraph\" style=\"font-size:16px\">CEO Devapo<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":14421,"parent":10895,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fluid.php","meta":{"footnotes":""},"class_list":["post-12476","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Casestudie over het proces van claimafhandeling<\/title>\n<meta name=\"description\" content=\"Bekijk hoe de Camunda engine helpt bij het automatiseren en beheren van bedrijfsprocessen in de verzekeringsbranche.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devapo.io\/nl\/casestudies\/claims-settlement-process\/\" \/>\n<meta property=\"og:locale\" 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