Overcoming Core Commerce Challenges in Telecom with Devapo’s Open Platform

Telecom operators are grappling with pressure to deliver faster, more flexible services — while facing aging systems and rising complexity. From managing customizable bundles to keeping pace with regulations, the road to modernization is anything but straightforward. However for one of our clients we streamlined it. 

Major commercial systems challenges for operators that we can fix easily

If your business faces one or more of these challenges, read the whole article!

1. Complex Product Bundles & Offers
   Consumers increasingly demand customizable bundles (e.g., mobile plans with streaming, broadband, IoT). Managing thousands of SKUs—while ensuring accurate pricing and quick configuration—is extremely complex.
   
2. Slow Time-to-Market
   Launching a new plan often involves months of development, testing, and integration across legacy systems.
   
3. Legacy Systems Integration
   Operators typically rely on disparate backoffice, billing, CRM, and order systems built decades ago. Coordinating product data across them is labor-intensive and risky.
   
4. Regulatory Agility
   New regulations (e.g., net neutrality, consumer rights) require swift updates to pricing and package terms—something traditional systems struggle to accommodate.
   
5. Data Governance & Consistency
   Inaccurate or outdated product metadata leads to misconfigurations, billing errors, and poor customer experiences.

Devapo as an active member of TM Forum is very much aware of the above mentioned challenges. Hence, in order to address them, in a partnership with —a leading Polish cable operator— we have  modernized their product catalog and successfully solved the core commerce challenges.

The product catalogue is the heart of Core Commerce (TM Forum architecture), it plays a crucial role by defining and managing the entire product offering, which underpins processes such as ordering, customer management, and service delivery. Although often treated as a separate module, it is in fact the foundation of the entire Core Commerce layer. Without a unified catalogue, automation, flexibility, and rapid time-to-market are simply out of reach.

Core Features of Devapo’s Open Platform: Product Catalog:

1. Central Product Repository
   A single source of truth for all packages, pricing rules, bundles, and configurations.
   
2. Flexible Bundle Configuration Engine
   Enables rapid creation of custom offers using modular components (e.g., fiber + Netflix) with version control and rollback capabilities.
   
3. Real-Time Pricing & Rules Engine
   Applies discounts, promotional codes, and regulatory rules dynamically.
   
4. API-First Architecture based on TM Forum standards
   Enables seamless integration with CRM, provisioning, billing, and partner platforms.
   
5. Admin UI & Dashboards
   Allows business stakeholders to independently manage offers with simplified interfaces.
   

Key Benefits:

• Faster Product Launches
  New fiber/bundled services can go live in days rather than months.
  
• Consistency Across Systems
  Eliminates manual updates—avoiding mispricing and configuration errors.
  
• Reduced Dependency on IT
  Business teams can make catalog updates via admin tools, freeing IT to focus on innovation.
  
• Compliance and Governance
  Built-in validation ensures regulatory rules (e.g., early termination, fair usage policies) are uniformly applied.
  

The adoption of the modern BSS stack with a Devapo’s Product Catalog at heart translated into some tangible results. 

Real-World Impact

• Time-to-Market Reduced by ~70%
  Devapo’s automation and catalog modeling allowed to deploy new bundles in a few weeks instead of a quarter.
  
• Operational Costs Lowered
  Automated integrations replaced manual tasks, reducing errors and regulatory audit risks.
  
• Improved Customer Experience
  Accurate, consistent offers across all channels—web, call centers, retail—boosted subscriber satisfaction.

Devapo’s implementation demonstrates how a thoughtfully engineered platform can eliminate bottlenecks, reduce errors, accelerate time-to-market, and deliver better customer experiences—all while strengthening governance.

For telecom operators still managing offers in spreadsheets or fragmented systems, Devapo’s solution isn’t just a technological upgrade—it’s a strategic transformation.

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