Azerbaijan’s National Bank case study

The business needs

When ABB approached Devapo, the bank was facing a growing crisis beneath the surface. Its core systems — built on outdated monolithic architecture — were quietly undermining the bank’s ability to compete, serve customers, and grow.

• Customer experience was suffering. 
  Peak-hour slowdowns and system outages slowly become a real issue.
• Releasing new features took months. 
  Every new product or regulatory update meant a slow, risky, manually-managed release cycle.
• No one fully understood the system. 
  Years of undocumented changes had turned the bank’s core platform into a black box. Even internal teams couldn’t fully map what the system did or why.
• A single failure could cascade. 
  The monolithic architecture meant that one module going down could take unrelated services with it.

The cost wasn’t just technical. It was strategic.

Our Challenge

Devapo designed a comprehensive digital transformation that replaced the outdated architecture with a modern, microservices-based ecosystem — with Camunda BPM as the central nervous system of the bank’s operations.

Why Camunda?

With Camunda, the bank gained:

• Full visibility into every business process — Every step is now tracked, measurable, and auditable in real time.
• Speed to market. New processes can be modeled, tested, and deployed far faster than before. What previously required months of development now takes weeks.
• Regulatory confidence. Camunda’s built-in audit trail gives compliance teams the documentation and traceability they need — critical in a regulated banking environment.
• Resilience. Camunda’s process orchestration ensures that even if one microservice fails, business processes continue gracefully — no more cascading failures blocking the entire bank.