A Unified Platform for Telecom Infrastructure Collaboration and Industry Efficiency

Wholesale

Overview
Client’s challenge
Vision and goal
Technical solution
Result

Overview

One of major telecommunications service provider in Poland, wanted to integrate its services with the offerings of multiple telecom infrastructure operators in one place to speed up business operations.

In order to effectively achieve this goal, the client decided to develop a platform to enable faster wholesale purchases, that also supports after-sales and maintenance operations.

Overview

Client’s challenge

Traditional methods of managing the product catalog (which was a necessary base for purchasing and selling services), combined with scattered knowledge within the organization, created barriers to effective information flow. In addition, manual data entry in spreadsheets was not only time-consuming, but also error-prone. In the new platform it was crucial to ensure data consistency and verification, which was lacking in the client’s previous solutions.

Vision and goal

We designed the platform with the aim of automating product mapping processes and orchestrating the ordering process, while minimize human factors in key business processes. Thanks to this, our client could not only streamline communication with telecommunications infrastructure operators, but also improve the quality and accuracy of its offers.

Technical solution

The platform we created allows for systematizing business processes supporting the management of service catalogs and their wholesale sales. One of the key success factors of the solution was the use of TM Forum patterns, which many telecommunications operators work with. The platform was optimized using key TM Forum APIs, such as Product Ordering Management and Appointment Management. As a result, communication between the company and operators became smoother, and business processes more consistent and efficient. The solution features include:

Address validation – to have accurate knowledge about the location of infrastructure, such as cables or networks.
End customer data registration – allowing for more effective customer relationship management.
Product order qualification – determining if it can be fulfilled and what resources are needed for its implementation.
Meeting scheduling process – Organization and harmonization of meetings between clients and employees or technicians. In telecom industry, this is crucial for on-site installations, maintenance, or other services.
TroubleTicket – System for reporting and monitoring technical problems reported by customers. This enables quick response to issues and tracking progress in their resolution.
Product ordering process – Managing the entire process from when a customer places an order to the product’s delivery.

Lastly, the platform project was adjusted to client’s Corporate Identity in terms of fonts and color scheme, ensuring the tool aligns with the company and is more user-friendly for its employees.

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The result

The platform is an essential solution for our client to effectively map and connect product offerings with multiple Infrastructure Operators. As a result, the company can deliver its services more efficiently, while minimizing errors and simplifying key business processes.