A Unified Platform for Telecom Infrastructure Collaboration and Industry Efficiency
One of major telecommunications service provider in Poland, wanted to integrate its services with the offerings of multiple telecom infrastructure operators in one place to speed up business operations.
In order to effectively achieve this goal, the client decided to develop a platform to enable faster wholesale purchases, that also supports after-sales and maintenance operations.
Vision and goal
The platform we created allows for systematizing business processes supporting the management of service catalogs and their wholesale sales. One of the key success factors of the solution was the use of TM Forum patterns, which many telecommunications operators work with. The platform was optimized using key TM Forum APIs, such as Product Ordering Management and Appointment Management. As a result, communication between the company and operators became smoother, and business processes more consistent and efficient. The solution features include:
- Address validation – to have accurate knowledge about the location of infrastructure, such as cables or networks.
- End customer data registration – allowing for more effective customer relationship management.
- Product order qualification – determining if it can be fulfilled and what resources are needed for its implementation.
- Meeting scheduling process – Organization and harmonization of meetings between clients and employees or technicians. In telecom industry, this is crucial for on-site installations, maintenance, or other services.
- TroubleTicket – System for reporting and monitoring technical problems reported by customers. This enables quick response to issues and tracking progress in their resolution.
- Product ordering process – Managing the entire process from when a customer places an order to the product’s delivery.
Lastly, the platform project was adjusted to client’s Corporate Identity in terms of fonts and color scheme, ensuring the tool aligns with the company and is more user-friendly for its employees.
Let’s talk about how we can tailor our process to your needs
The platform is an essential solution for our client to effectively map and connect product offerings with multiple Infrastructure Operators. As a result, the company can deliver its services more efficiently, while minimizing errors and simplifying key business processes.
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